TrueMite (“TrueMite,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website, contacting us, requesting an inspection or service, or submitting information through our advertising and lead forms.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• ZIP code or service location
• Information about your property
• Information regarding termite activity, damage, or other concerns
• Information you provide when requesting an inspection, estimate, treatment, repair, or other service

We may also receive information when you interact with TrueMite through third-party platforms such as Facebook or Instagram, including when you submit a lead form through an advertisement.

Our website and third-party services used with our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests
• Contact you regarding a termite inspection or other requested service
• Schedule inspections, treatments, repairs, or other services
• Prepare estimates or recommendations
• Provide customer service and follow-up
• Operate and improve our website and services
• Measure the effectiveness of our advertising
• Maintain business records
• Comply with applicable legal requirements

If you submit your information through a Facebook or Instagram advertisement, we may use the information you provide to contact you regarding the service or inspection you requested.

How We Share Information

TrueMite does not sell your personal information for money.

We may disclose information to service providers or platforms that help us operate our business, website, communications, advertising, or lead-management activities. These providers may include website hosting providers, email providers, advertising platforms, and other technology providers.

We may also disclose information when reasonably necessary to comply with applicable law, respond to legal process, protect our rights or property, or protect the safety of our customers or others.

Facebook and Instagram Lead Forms

TrueMite may advertise through Facebook and Instagram. If you submit information through a Meta lead form, the information you provide may be made available to TrueMite so that we can respond to your inquiry.

Your use of Facebook and Instagram is also subject to Meta’s own privacy practices and policies.

Cookies and Similar Technologies

Our website and services we use may employ cookies, pixels, analytics tools, or similar technologies to understand website usage, improve our website, and measure advertising performance.

You may be able to control cookies through your browser settings. Certain website functions may not work properly if cookies are disabled.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain appropriate business records, comply with legal obligations, and resolve disputes.

Your Privacy Choices

You may contact TrueMite to request information about the personal information we maintain about you, request correction of inaccurate information, or request deletion of information, subject to applicable law and legitimate business or legal retention requirements.

To make a privacy-related request, contact us using the information below.

Depending on where you live and applicable law, you may have additional privacy rights.

Data Security

We take reasonable administrative and technical measures intended to protect the personal information we maintain. However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.

Children’s Privacy

TrueMite’s services are intended for property owners, tenants, property managers, and other adults seeking termite-related services. We do not knowingly collect personal information from children under 13.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. TrueMite is not responsible for the privacy practices of third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, or applicable requirements. When we make changes, we may update the effective date shown at the top of this page.

Contact TrueMite

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:

TrueMite
Serving the Bay Area, California
Phone: (669) 331-3301
Email: info@truemiteca.com
Website: truemiteca.com